Terms & Conditions

Order Placement Policy
Step 1 > At the time of placing order we take only 10 -25% advance amount. 
Step 2 > After receiving order, we call back to customer regarding stock availablity & dispatch period time. 
Step 3 > before dispatch our firm can modify the order through phone call . And the final order will reflect on website's " my order" tab.
Step 4 > Once order is ready for packing, we inform the customer regarding balance amount. And customer can pay it through our website or direct in our Bank Account.
step 5 >  After order dispatch custmer can download Invoice , Bilty  & transporter detail from from the website's " my order" tab.

Production Cart Order
Production Cart are for those products, that are not ready in our stock. And for production cart order , we will take 7 to 45 days in Production with refrence to Customer Order Quantity.

Order Payment Procedure
Customer has to pay only 10 % to 25% advance at the time of placing the order . Balance amount has to pay before dispatching the material through our website's " my order" tab..
Note: Customer may also pay full order amount at the time of placing the order.
We have 2 payment methods. 
1. direct in our bank account - Customer may transfer or deposit in our bank account. And he will submit deposit slip or UTR No. through our website.
2. Paytm - Customer may transfer through Paytm Payment Gateway (by debit / Credit card, net banking, UPI etc.). But customer has to pay Payment Gateway Charges extra.

Pricing , Packing, forwarding & other charges
The pricing are subject to following terms :
The prices mentioned are FOB at our factory.
2. Transport Dropping, Transportation Charges would be extra.
3. Courier Charges displayed at the time of Order Booking are on Estimation Basis, so it may differ at the time of Courier Booking.
4. Master Carton packing will be charged extra @ Rs. 350/- per Cartons.
5. Carton Packing Charges displayed at the time of Order Booking are on Estimation Basis, so it may differ at the time of order Packing as per No. of Cartons Packed.
6. GST will be charged extra as applicable Rates.
7. All clocks and other illuminations products are without bettery.
8. All prices are subject to change without prior notice.
9. Order Processing Charge- We do not charge any Order processing charge for order above Rs. 15000/-. But if order amount is between Rs. 5000/ to 15000/- , we charge an amount of Rs. 500/- towards order processing charge.

Minimum Order Value
Minimum order value is Rs. 5000/ before GST. An Order below Rs. 5000/- is not acceptable by our company.

Material Dispatch Procedure
Customer can opt delivery by any of below 3 methods 
Transport Delivery 
Step -1  >  After order Packing, we will call the customer regarding suitable Transporter of custmer nearby location.
Step -2  >  We dispatch the material from our factory to transporter godown ( Transport Dropping Charges are extra)
Step -3 >  Customer can download transporter detail & bilty from the website.
Step -4 >  Customer has to collect the material from their transpoter office after paying bilty charges.
Self-Pick from our Factory
No freight charges are for self-pick from our factory. You can collect your order from our factory
Courier Delivery
For sample / low Amount orde, customer also having the option of booking the material by courier.  Customer can download Courier detail from the website.

Order Dispatch & Delivery Time
Normally we dispatch the order within 3 to 15 Days, After that Transporter takes 4-12 days for transportation.

Images used on the website are clicked with lighting effect due to which sometimes the color of the image and product may slightly differ.And also Actual Product color may Slightly differ due to Different color setting of monitor / mobile.

Registration Policy for Resellers, Dealers & Distributors
twghandicraft.com is a wholesale Ecommerce B2B website of Gift items, Decorative Statue, God Idols, Indoor Water Fountain, Paintings & Corporate Gifts. We provide Huge Discounts to Resellers, Shop Owners, Gift Gallery, showrooms or Bulk Orders only. We can accept or decline new user registration at our sole discretion.
You have to provide your all legal information at the time of registration such as Business Name, Owner Name, Phone Number, Email Id, Billing Address, Delivery Address, GST Number, Aadhar Number etc.
You have to upload your legal document like GST Registration, Aadhar Card, and Visiting Card at the time of registration.
You agree that if you provide any information that is untrue, inaccurate, not current, incomplete so
www.twghandicraft.com has the right to indefinitely suspend or terminate or block  your membership and refuse to provide you with access to the Site if www.twghandicraft.com discovers that your data is fake or unverified
If you use www.twghandicraft.com, you shall be responsible for maintaining the confidentiality of your User ID and Password and you shall be responsible for all activities that occur under your User ID and Password.

Return / Refund Policy
We are committed to ensure your satisfaction with the products, you have ordered from us.
We check all the products through quality check process before dispatch & we try our level best to minimize the Transportation damage at the time of packaging.
We take care of all type of packing supervisions at every level . but our material is breakable so in transport there could be a 2-6 % breakage.
Orders are not returnable. Our maximum products are refurbishable. And you can get it repaired from our factory. Transportation cost has to be born by customer.

Cancellation Policy
Cancellation by Customer
Customer can cancel the order before dispatching the order but advance amount will not be refunded.
Cancellation by Company
We reserve the right, to cancel the order for any reason. Like under any foreseen circumstances that may come in the way of your order that may be limitations on quantity availability, incorrect product information & price, incorrect customer detail due to technical error or physically error. We will refund all the payments recived against the cancelled order ,within 7 working days .

You may not use the Site for any of the following purposes
Dissemination of any unlawful, harassment, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
Gaining unauthorized access to other computer systems
www.twghandicraft.com reserves full right to take appropriate action against you, for violating the above mentioned rules and regulations

Modification of Terms & Conditions of Service
>www.twghandicraft.com may at Modification of Terms & Conditions of Serviceany time update the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on www.twghandicraft.com. You should regularly review the Terms & Conditions on www.twghandicraft.com.

We maintain best practices to protect all your informations, which include appropriate physical as well as electronic security measures. We use SSL technology to encrypt all of your private information when placing an order, which ensures that third pesons can not read your informations.Although we have taken all kinds of security measures to secure your personal information but we cannot guarantee complete protection. You provide all personal informations at your own risk.

The Informations We Do Not Collect:
Your Credit/Debit Card Informations directly goes to our third party, secure payment gateway and is not retained in our servers at all.

Copyright & Trademark
www.twghandicraft.com has full rights in all text, programs, products, product images, processes, technology, content and other materials, which appear on this Site. 
The www.twghandicraft.com, names and all related product and service names, design marks and slogans are the trademarks or service marks of TWG HANDICRAFT.
All materials including images, text, illustration, design, icons, photographs, programs, music clips for download, video clips and written and other materials all are part of this site. You have no permission to copy any type of content, Images, Videos, products etc. ww.twghandicraft.com may take strict and legal action against you if found so in any way.

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